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Our Legal Terms for Your Account

7mcn lottery operates under a defined legal framework that governs how your account is created, maintained, and closed — all subject to where local law permits.

Jurisdiction-Dependent AccessIndonesia-Specific TermsDANA & OVO Payment PolicyData Retention RulesAccount Rights Protected
7mcn lottery Our Legal Terms for Your Account
LEGAL CONTACT PATHS

Reach Us About Your Legal Rights

If you have questions about how our terms apply to your account, our legal support team is reachable through three direct channels. We respond to formal legal enquiries within 48 hours on business days, and general account-rights questions are handled within 24 hours through live chat.

Team online

Live Chat Support

Our live chat operates daily from 08:00 to 23:00 WIB. For legal enquiries about your account terms, select the Legal & Compliance topic when starting a session so the right team receives your message immediately.

Email Legal Team

Send formal written enquiries to our legal address at [email protected]. Include your account number and the specific term or clause you are querying so we can respond with a targeted written reply.

Account Portal Request

Log in to your account, navigate to Settings, then select Legal & Data Requests. From there you can submit a data access request, a correction notice, or a formal account-closure request with full legal documentation.

HOW WE HANDLE COMPLIANCE

Data, Security and Your Account Rights

7mcn lottery applies a consistent set of account-security and data-handling practices across all Indonesian accounts.

Data Storage & Retention

We retain account data for a minimum of five years from the date of your last transaction, in line with financial record-keeping obligations. You may request a full copy of your stored data at any time through the Account Portal under Legal & Data Requests.

Cookie Policy

Our site uses functional and analytics cookies to maintain your session and improve page performance. You can manage cookie preferences at any time via the cookie settings panel accessible from the footer of every page on 7mcnlottery.xyz.

Account Security Measures

Each account is protected by two-factor authentication via SMS or email, and all login events are logged with timestamp and device identifier. If we detect an unusual login from a new device, we send an immediate verification request to your registered contact.

Payment Data Handling

Your DANA, OVO, GoPay, and QRIS payment identifiers are stored in encrypted form and are never shared with third parties. We use these solely to verify withdrawal ownership and to match outbound payments to your registered wallet.

Who to Contact for Changes

To update your registered name, contact number, or payment wallet details, submit a Change Request through the Account Portal. Our compliance team verifies identity documents within two business days before processing any change to sensitive fields.

Right to Request Deletion

You may request full account deletion by emailing our legal team with a signed declaration. We will confirm receipt within 24 hours and complete the deletion process within 14 business days, subject to any outstanding transaction obligations.

Answers to Common Legal Questions

We have compiled the questions our account holders ask most frequently about their legal rights, data handling, account access, and how to contact us when something needs to change or be resolved.

Yes. Access to our platform depends on local law in your area of Indonesia. We recommend you verify that participation is permitted in your specific region before opening an account or making any deposit via DANA, OVO, GoPay, or QRIS.

We store your registration details, login history, transaction records linked to DANA, OVO, GoPay, and QRIS, and any documents submitted for identity verification. All data is encrypted and retained for a minimum of five years from your last active transaction.

Log in to your account, go to Settings, and select Legal & Data Requests. Submit a Data Access Request and our compliance team will prepare a full export of your stored information, delivered to your registered email within ten business days.

Yes. Email our legal team at [email protected] with a signed deletion declaration and your account number. We confirm receipt in 24 hours and complete the process within 14 business days, once any outstanding payment obligations are resolved.

All disputes are first handled through our internal review process. Contact us via live chat between 08:00 and 23:00 WIB or email the legal team. We aim to resolve account-related disputes within five business days of receiving full documentation.

No. Your payment wallet identifiers are stored in encrypted form and used exclusively to match deposits and withdrawals to your account. We do not share this data with third parties under any commercial arrangement.

Submit a Change Request through the Account Portal under Legal & Data Requests. Attach a valid identity document. Our compliance team verifies submissions within two business days before any sensitive account field is updated or altered.